Frequently Asked Questions

Pricing depends on the size of your home and the specific service you select. We offer transparent pricing for all our services. View our full price list here or request a custom quote for exact figures.

Booking is simple! You can click the "Quote" button at the top of the page, reach out to us directly via WhatsApp, or use our contact form. We will confirm your details and lock in a date that works for you.

We offer both! While many of our clients prefer the convenience of weekly or bi-weekly recurring cleans, we are completely flexible and happily accommodate one-time deep cleans, move-in/out services, or post-event cleanups.

We typically operate between 8:00 AM and 5:00 PM, Monday through Saturday. Upon booking, we will provide a specific arrival window so you know exactly when to expect our team.

Standard cleaning covers all the essential maintenance of your home (dusting, vacuuming, mopping, bathroom and kitchen wipe-downs). Deep cleaning goes much further, targeting neglected areas like baseboards, interior windows, deep grout scrubbing, and inside appliances if requested.

These are included in our Deep Clean and Move-In/Move-Out packages. If you are booking a standard clean, you can easily add interior appliance cleaning as an extra service!

Yes, our teams arrive fully equipped with professional-grade cleaning solutions, fresh microfiber cloths, and vacuums. You don't need to supply a thing unless you have a specific product you prefer we use.

Absolutely. We prioritize safe, high-quality products. If you require exclusively eco-friendly or hypoallergenic cleaning solutions, simply let us know during booking and we will accommodate your request.

Not at all. Many of our clients prefer to provide us with a spare key, lockbox code, or arrange for security access so they can return to a sparkling clean home. However, you are completely welcome to be home if you prefer!

We understand that life happens. You can easily reschedule or cancel by contacting us via phone or WhatsApp. We kindly ask for at least 24 hours' notice for any schedule changes.

We are pet-friendly! Please just let us know in advance if you have indoor pets so our team is prepared. We ask that aggressive or highly anxious pets be secured during the cleaning process for the safety of our staff.

Your satisfaction is our absolute priority. If you are ever unhappy with an area we cleaned, let us know within 24 hours. We will promptly return to re-clean the specific area at no additional cost to you.

Yes. We rigorously vet every member of the Vanilla Clean team. We only hire trustworthy, professional individuals that we would be comfortable having in our own homes.

Absolutely. Vanilla Clean is a fully registered, licensed, and insured business in Mauritius. You are completely protected while our teams are on your property.

While our teams are incredibly careful, accidents can occasionally happen. If something is damaged by our staff, we will immediately notify you and coordinate with our insurance to repair or replace the item.